Filter

Step 1: Click on filter button.

You can now apply the following filters to organize and manage messages and contacts more efficiently:

1. Channels

• Email – Filter messages sent or received via email.

• WhatsApp – Filter messages sent or received via personal WhatsApp.

• WABA – Filter messages sent or received via WhatsApp Business API.

2. Assigned to Staff

• Filter messages or contacts based on the staff member assigned to them.

• Option to view unassigned messages or contacts.

3. Last Message Direction

• Inbound – Filter messages received from contacts.

• Outbound – Filter messages sent to contacts.

4. Last Outbound Message

• Manual – Filter outbound messages sent manually.

• Workflow – Filter outbound messages sent automatically through a workflow.

These filters allow users to streamline communication and improve tracking and management.