> For the complete documentation index, see [llms.txt](https://knowledge-base.myappz.ai/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://knowledge-base.myappz.ai/home/inbox/filter.md).

# Filter

**Step 1: Click on filter button.**

<figure><img src="https://2134630697-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FHH6BEHjheK80eLLkCLVd%2Fuploads%2FpDl0k4S15FHPYtabP7bd%2Fimage.png?alt=media&amp;token=20b81b74-8707-49b2-b044-5f27c2645ace" alt=""><figcaption></figcaption></figure>

You can now apply the following filters to organize and manage messages and contacts more efficiently:

#### **1. Channels**

* **Email** – Filter messages sent or received via email.
* **WhatsApp** – Filter messages sent or received via personal WhatsApp.
* **WABA** – Filter messages sent or received via WhatsApp Business API.

#### **2. Assigned to Staff**

* Filter messages or contacts based on the staff member assigned to them.
* Option to view unassigned messages or contacts.

#### **3. Last Message Direction**

* **Inbound** – Filter messages received from contacts.
* **Outbound** – Filter messages sent to contacts.

#### **4. Last Outbound Message**

* **Manual** – Filter outbound messages sent manually.
* **Workflow** – Filter outbound messages sent automatically through a workflow.

These filters allow users to streamline communication and improve tracking and management.